If you have a complaint about any part of our product or service, please e-mail Betfair directly. We will attempt to answer all e-mails within 4 hours during Helpdesk hours. If you are an existing Betfair account holder please include your username in all correspondence.
Helpdesk and Telephone Betting are manned 24/7 by English speaking Betfair brokers and Helpdesk staff and 3pm to 5am (Beijing time), 7 days-a-week by Mandarin / Cantonese speaking staff.
If you feel that your complaint was not satisfactorily resolved by us you should make a complaint to IBAS in the UK or to The
Tasmanian Gaming Commission
in Australia.